Return Policy

🔄 Return Eligibility

  • Products must be returned within 3 days of delivery.

  • Item must be unused, undamaged, and in original packaging.

  • Product must include all accessories, tags, and invoice.

  • Used, damaged, or discounted items may not be eligible for return.

❌ Non-Returnable Items

  • Products damaged by customer misuse.

  • Used personal or hygiene-related items.

  • Clearance or special offer products.

đŸ“Ļ Return Process

  1. Contact us via Facebook page or website within 3 days after receiving the product.

  2. Provide your order number and reason for return.

  3. Our team will review and confirm the return request.

  4. Send the product back following our instructions.

💰 Refund Policy

  • After receiving and checking the product, refund will be processed within 3–7 working days.

  • Delivery charge is non-refundable (unless product is damaged or wrong item sent).

🚚 Exchange Option

Customers may request an exchange if:

  • Wrong item delivered

  • Damaged or defective product received


    📞 Contact Us

    For return or support:
    🌐 Website: https://novazonebd.xyz
    📩 Facebook Page: NovaZone BD